As the population increases, more people are filling prescriptions. This results in an increased burden on Maryland pharmacists. Indeed, many experts believe that this increased workload is the leading cause of pharmacy errors. To help pharmacists efficiently fill prescriptions, many pharmacies rely heavily on technology, including e-prescribing, electronic databases, and software designed to bring pharmacist’s attention to potential adverse interactions.
For the most part, technology makes it possible for pharmacists to do their job. However, there is a concern that an overreliance on technology may put patients in jeopardy. According to a recent news report, all patient records were inadvertently deleted after an IT error at a university pharmacy. Evidently, the lost data included prescription and refill history and insurance information for all customers. Pharmacy staff estimate that the affected number of patients is somewhere around 50,000.
As a result of the error, the pharmacy’s databases must all be rebuilt. This requires pharmacists manually enter in all patient data, including insurance information and prescription history. Patients are being asked to call their physician and have them reorder all necessary prescriptions. For now, there have not been any reported pharmacy errors that have occurred as a result of the loss of patient data.